1.Send order information from Landing Page to Messenger using Botcake

1. Setting Chatbot to prepare to send order information to customers

In this tutorial, I use the chatbot Botcake - Free chatbot platform developed by Pancake Team, other chatbots do the same.

1.1. Create Messgener REF URL tool

This is a tool that allows you to create an access link to the Messenger of the Page with a Ref code to format the access source.

Chatbot will recognize the link by following Ref code and send a pre-installed message corresponding to this link.

Go to Botcake.io -> Tools -> Create new tools -> Messenger Ref URL -> Temporarily leave it and set up the next step

1.2. Create a Customer Field to send order information to customers

Customer Field sends order details to customers outside the fields: Name, phone number, and address.

Access: Botcake -> Configuration -> Custom Field -> Add new -> Name, description -> Select data type: Character string -> OK

1.3. Create a message flow to send to customers

Create the Message stream to send the information from Chatbot to customers who are from Ref URL.

Go to: Botcake -> Flow -> Create new flow -> Flow name-> Click Content -> Access editing

Note: The information you need to put in to automatically send information to that customer (refer to the photo below)

Full name
Phone number
Address
Custom fields just created above

1.4. Connect Messenger Ref URL with Messenger

Step 1: Access: Botcake -> Tools -> Messenger Ref URL just created -> Opt-In message -> Click "Replace" to choose the flow.

Step 2: : Config

Change the Ref URL if desired
Link Payload with Custom field created from above to link Ref URL with Custom field -> send order details

Get Webcake field ID:

Note: It is necessary to turn on the "Start" button for the chatbot or to the frequently asked questions -> The purpose for the customer to click -> Because the customer needs to interact with the page first, then Chatbot can send information to the customer.