1.2.B. Send order information via WA Business
1. Setting Chatbot to prepare to send order information to customers
In this tutorial, I use the chatbot Botcake - Free chatbot platform developed by Pancake Team
1.1. Create flow templates
Users create flow templates at Whatsapp Business and select templates and transmit data at Botcake
1.2. Create a message flow to send to customers
Access Botcake -> Flow -> Create new flow -> Name the flow -> Access edit flow
1.3. Select template and pass data to template
Pass data to template
Get field_ID in Webcake
Some hidden fields: total_price: Total order value (For orders with products connected with POS)
shipping_fee: Shipping fee of the order
items: List of products in the orders
aff: Affiliate information
discount_code: promotions information on Webcake
2.Link template flow to Webcake
2.1. Create Botcake configuration
Integration -> Botcake -> Whatsapp -> Select page
Get tokens from Botcake
Paste token from Botcake -> Get Botcake flow -> Select flow
2.2. Link the Botcake configuration to the landing page
Webcake -> Landing page -> Landing page management -> Connection -> Botcake -> Add connection -> Select the connection created above
3. Publication and use
The message sent to customers will be like:
Last updated