1.Send order information from Landing Page to Messenger using Botcake
1. Setting Chatbot to prepare to send order information to customers
In this tutorial, I use the chatbot Botcake - Free chatbot platform developed by Pancake Team, other chatbots do the same.
1.1. Create Messgener REF URL tool
This is a tool that allows you to create an access link to the Messenger of the Page with a Ref code to format the access source.
Chatbot will recognize the link by following Ref code and send a pre-installed message corresponding to this link.
Go to Botcake.io -> Tools -> Create new tools -> Messenger Ref URL -> Temporarily leave it and set up the next step
1.2. Create a Customer Field to send order information to customers
Customer Field sends order details to customers outside the fields: Name, phone number, and address.
Access: Botcake -> Configuration -> Custom Field -> Add new -> Name, description -> Select data type: Character string -> OK
1.3. Create a message flow to send to customers
Create the Message stream to send the information from Chatbot to customers who are from Ref URL.
Go to: Botcake -> Flow -> Create new flow -> Flow name-> Click Content -> Access editing
Note: The information you need to put in to automatically send information to that customer (refer to the photo below)
Full name
Phone number
Address
Custom fields just created above
1.4. Connect Messenger Ref URL with Messenger
Step 1: Access: Botcake -> Tools -> Messenger Ref URL just created -> Opt-In message -> Click "Replace" to choose the flow.
Step 2: : Config
Change the Ref URL if desired
Link Payload with Custom field created from above to link Ref URL with Custom field -> send order details
Get Webcake field ID:
Note: It is necessary to turn on the "Start" button for the chatbot or to the frequently asked questions -> The purpose for the customer to click -> Because the customer needs to interact with the page first, then Chatbot can send information to the customer.
1.5. Get the Ref URL link from the Botcake and add the recipe to the tail
Get the Ref URL link from Botcake
In my guide is the link: https://m.me/350832248858242?ref=webcake
Some hidden fields: total_price: Total order value (For orders with products connected with POS)
shipping_fee: Shipping fee of the order
items: List of products in the orders
aff: Affiliate information
discount_code: promotions information on Webcake
bonus: Bonus products of Product on POS
2. Attach the Botcake link to the form in Webcake
Webcake -> orm -> Settings bar -> Advanced -> Open extra Url / Application -> Paste above Botcake link into input box -> Save and publish
Messenger message:
You can watch the video detail here: https://www.youtube.com/watch?v=2BPEqEL-Nuc
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